Product Warranty

Quality and safety above all

  • All Robybaby’s products are covered by a 24 month warranty for lack of conformity pursuant to Directive 1999/44/EC.

  • • The warranty period starts from the date shown on the purchase document issued by the seller, which must be kept and attached to the product tag that contains the item code.

  • • During the warranty period, the replacement of the product that has established conformity defects found by Robybaby SRL and due to manufacturing defects, will be carried out without any cost for the Consumer.

  • • Replacement may also take place with a product of equal or superior characteristics.

  • • The replacement of the product does not extend or renew the terms of expiry of the same.

  • • The Consumer who will not able to show the purchase document showing the date of purchase, the name of the seller and the product tag, will lose the right to the warranty, but Robybaby SRL has the right to evaluate every single case.

  • • If the defect does not result in a lack of conformity following the verification of Robybaby SRL, the Consumer will be notified and charged for any costs.

  • • The following defects are excluded from the warranty:

    1. negligence, inexperience, imprudence and carelessness in use;
    2. modifications, adaptations or maintenance performed by unauthorized person;
    3. tampering or product interventions;
    4. improper or unreasonable use of the product;
    5. damage due to impacts, falls, transport damage;
    6. aesthetic defects caused by product cleaning operations that do not comply with what is expressly indicated on the internal labels on the product;
    7. replacement of parts subject to normal wear or wear or tear except when it is proved that it is a manufacturing defect;

  • • Robybaby SRL declines all responsibility for any damage that may, directly or indirectly, be caused to people, things or animals as a result of improper use of the product.

  • This warranty does not affect our legal rights.

  • For further information and/or assistance you can call +39 082 3354665 or write to Questo indirizzo email è protetto dagli spambots. È necessario abilitare JavaScript per vederlo.


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